Privacy Policy

Welcome to Reach SMS (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, API services, and any other related services (collectively, the “Services”).

This Privacy Policy complies with the applicable laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules). It also aligns with the ISO 27001 Information Security Management System (ISMS) standard to ensure the highest security standards.

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the policy, please do not use our Services.

1. Information We Collect

We collect different types of information depending on how you interact with our Services.

1.1 Personal Information

Personal information refers to data that identifies or relates to an individual. This includes:

• Name, email address, phone number, and business details when registering for our Services.
  
  
• Payment information (credit/debit card details, UPI ID, or banking details) when making transactions.
  
  
• User credentials (username, password) for account security.
  
  

1.2 Non-Personal Information

Non-personal data includes:

• Device Information (IP address, device type, browser type, operating system).
  
  
• Log Data (date and time of visits, pages viewed, time spent on pages).
  
  
• Usage Data (messages sent, delivery reports, response rates).
  
  

1.3 Sensitive Personal Data

As per Indian SPDI Rules, we may collect sensitive data, including:

• Financial information for billing and payments.
  
  
• Authentication data (such as passwords or OTPs).
  
  

We collect this information only when necessary and process it securely.

2. How We Collect Information

We collect information in the following ways:

• Directly from You: When you register, make a purchase, or contact support.
  
  
• Automatically: When you browse our website, use our services, or interact with our systems.
  
  
• Through Third-Party Integrations: When you use APIs or link third-party services.
  
  
• From Business Partners: When we receive referrals or business contacts.
  
  

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide SMS and messaging services.
  
  
• Account Management: To create, manage, and secure your account.
  
  
• Billing & Payments: To process payments and generate invoices.
  
  
• Customer Support: To respond to inquiries, troubleshoot issues, and improve service.
  
  
• Security & Compliance: To prevent fraud, ensure security, and comply with legal obligations.
  
  
• Marketing & Promotions: To send service updates, promotions, and newsletters (with opt-out options).
  
  

We do not sell or rent your personal data to third parties.

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers & Partners

We share data with third-party vendors who assist in delivering our Services, including:

• Payment gateways
  
  
• Cloud storage providers
  
  
• SMS gateway providers
  
  
• IT support & security services
  
  

4.2 Legal Compliance & Law Enforcement

We may disclose information when required to comply with:

• Court orders, government requests, or legal obligations under Indian law.
  
  
• Fraud prevention, security audits, or investigations.
  
  

4.3 Business Transfers

In case of a merger, acquisition, or business restructuring, your information may be transferred as part of the business assets.

5. Data Security

We follow the ISO 27001 Information Security Management System (ISMS) standards to ensure data security, including:

5.1 Security Measures

• Data Encryption: We use SSL/TLS encryption for data transmission.
  
  
• Access Control: Restricted access to sensitive data with multi-factor authentication.
  
  
• Secure Storage: Data is stored in secure, ISO 27001-certified data centers.
  
  
• Regular Audits: Periodic security assessments and penetration testing.
  
  

5.2 Data Retention

• We retain personal data only as long as necessary for service provision, compliance, and dispute resolution.
  
  
• Transaction records and logs are stored per legal and regulatory requirements.
  
  
• Users can request data deletion (subject to compliance laws).
  
  

6. Your Rights and Choices

As per Indian laws and ISO 27001 guidelines, you have the following rights:

6.1 Right to Access & Update

• You can review and update your account details through your dashboard.
  
  

6.2 Right to Withdraw Consent

• You can opt out of marketing communications anytime.
  
  

6.3 Right to Deletion

• You may request account deletion, subject to legal and compliance retention policies.
  
  

6.4 Right to Data Portability

• You may request a copy of your data in a machine-readable format.
  
  

To exercise your rights, contact support@reachsms.com.

7. Cookies & Tracking Technologies

• We use cookies and tracking tools for analytics, security, and personalization.
  
  
• You can manage cookie preferences through your browser settings.
  
  
• We use Google Analytics, Facebook Pixel, and other tools to improve user experience.
  
  

8. International Data Transfers

If you access our services from outside India, your data may be transferred to and processed in India, following strict security standards.

9. Third-Party Links

Our platform may contain links to external websites. We are not responsible for their privacy practices. Please review their policies before sharing information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify users via email or website announcements. The “Last Updated” date reflects the most recent revision.

11. Contact Us

If you have any questions about this Privacy Policy or data protection, contact us at:

📧 Email: narendra.reachsms@gmail.com

📞 Phone:+91 9000751188
 

By using Reach SMS, you acknowledge and agree to this Privacy Policy.